Terms & Conditions


The following definitions will apply in the interpretation of these terms and conditions:

The Company shall mean IDS FZCO.

The Customer shall mean the body, whether incorporated or unincorporated, which purchases or intends to purchase goods from the Company.

The Product shall mean the things sold or supplied by the Company to the Customer under these terms and conditions, even where the Product is more concerned with the supply of services.


The terms and conditions shall govern all sales of any Product to any Customer by the Company and shall override any additional or conflicting conditions the Customer may attempt to impose. No variation of these terms and conditions shall be valid unless agreed expressly and specifically in writing by the Company.


Orders should be emailed, faxed or posted to the Company’s offices in Dubai and must clearly identify the Products, pack sizes and quantity ordered.

The final country of destination must be quoted on all orders.

All orders received are subject to acceptance by the Company.

Each order shall be considered as a separate contract.


All prices charged are those determined by the Company at the time of shipment of the Product.

All prices are quoted ex-warehouse.


CIF or any other delivery terms are available on request for specific orders or enquiries.

All risks in relation to the Product will pass to the Customer upon delivery of the Product to the Customer.

All references by the Company to the timing of delivery to the Customer are estimates. In no case shall the estimated time of delivery to the Customer become a term of the contract.

Every reasonable effort will be made on the part of the Company to meet the agreed times and location for delivery, shipment and collection. However, these cannot be guaranteed and the Company shall not be liable for any loss caused by delay in the delivery.

Every reasonable effort will be made by the Company to ensure Product availability to meet orders for shipment. Actual availability can only be confirmed when the Products for the order are assembled. The Company shall not be liable for any loss caused by the unavailability of any Product ordered.

The freight amount shown on a proforma invoice will be based on a specific shipping route. The freight amount will vary if a Customer wishes to alter the route. Any additional charge will be added to the final invoice.

All delivery terms are subject to the rules of Incoterms 2010.


The Company agrees that all Products supplied conform in every aspect relevant to UK legislation. However, it is the sole responsibility of the Customer to ensure that the Products ordered are acceptable under the laws of the importing country in relation to labelling, packaging, ingredients and any other considerations.

The accuracy of any special Product requirement contained in the order is the responsibility of the Customer.


The Customer must inspect all Products upon receipt. Any claim on the Company by the Customer based on any defect in the quantity, quality or condition of the Product must be reported in writing to the Company within 3 days of receipt, otherwise the Product shall be deemed to have been accepted by the Customer.


Payment is due within 30 days, or on receipt of the Product, whichever is earliest.

In the event that the Customer fails to make a payment to the Company when it becomes payable, the Company reserves the right to; a) defer or cancel any further orders; b) charge interest at 3% above the HSBC base rate per month; c) charge the Customer all expenses, including legal fees, which the Company may incur in recovering such outstanding sums.

For payment by bank transfer, please see P7 for payment details.

Retention of title

Notwithstanding the passing of risk in the Product, the property of the Product shall not pass to the Customer until the Company has received payment in full, together with payment of all other sums due.


The Company shall give all reasonable assistance in obtaining the necessary documentation to accompany a shipment. However, the Company cannot accept responsibility for the acceptance of these documents by the authorities in an importing country.

The Company reserves the right to charge the Customer for any documentation, inspection or other services supplied to the Customer in respect of their orders.


These terms and conditions shall be governed by the law of England.