Section 1 – Privacy Notice

This notice applies to the processing of your personal data by Inta Gulf FZCO (Dubai) and its subsidiary companies International Diplomatic Supplies Inc. (Miami) , International Diplomatic Supplies Ltd (UK) and I.D.S Europe BV (Brussels, Belgium, .in this notice collectively referred to as “Inta Gulf “ or “we”, “us,” and “our  in connection with the processing of data when you visit our website (the “Website” ) and/or the purchase of products offered at one of our online stores  in the United Kingdom, Dubai, Belgium or the United States.

Your personal data is important to us and there are a range of laws in place to safeguard it in the various regions where we have presence. We are committed to doing our part to protect your personal data and comply with those laws. We consider the General Protection Regulation (The” GDPR”) as our global standard to comply with as it exceeds in most instances the protection under other law regimes.

In practice, this means that all personal data which we hold about you will be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

This Privacy Notice is broken down into a number of sections to allow you to more easily find out more about how we use your personal data and the steps we take to protect it.

Section 2 - Purpose and lawful basis for processing

This Privacy Notice sets out how we collect and process your personal data when you visit our Website as a visitor or customer placing an order for purchasing products online through  our Website. This principally relates to your use of our website, whether you are using them to sign up to our newsletter, purchase a product or service or otherwise.

This Privacy Notice is the final policy and overrides any previous policies.

Finally, our Website is not intended for children and we do not knowingly collect data relating to children.

Section 3 - Who we are & contact details

Inta gulf is a group of companies comprising of Inta Gulf FZCO (Dubai) and its subsidiary companies International Diplomatic Supplies Inc. (Miami) , International Diplomatic Supplies Ltd (UK) and I.D.S Europe BV (Brussels, Belgium).

3.1 In case of any queries our primary point of contact shall be our office in Dubai

dubai@i-d-s.com

Address:
FZS2 Street 220
PO Box 18086
Jebel Ali Dubai

Alternatively, you may also directly contact the online store in Dubai, UK, Belgium or US where you bought your product, each of them for the purpose of the GDPR classified as data controller:

Inta Gulf FZCO (Dubai): South Zone 2, Street 220, P.O. Box 18086 Jebel Ali Free Zone, Dubai, UAE, VAT Registration No.100207563600003, Registration No. 3304

International Diplomatic Supplies Inc. (Miami): 2882 NW 72nd AVE, Miami, Florida, 33122, Registration No. 3304

International Diplomatic Supplies Ltd (UK):  IDS Unit F2 Rock Business Park The Hollow, West Sussex, Washington, RH20 3GR, VAT Registration No. 858656468, Registration No. 05424401

I.D.S Europe BV (Brussels, Belgium): Leuvensesteenweg 633D, Zaventem, 1930, , VAT Registration No. BE 839.356.935, Registration No. 839356935

We welcome questions and comments regarding this Privacy Notice or our use of your data. If you would like to contact us please email dubai@i-d-s.com. 

3.2  Privacy complaints procedure for residents in the U.K/E.U

You have the right to make a complaint to the Information Commissioner's Office (“ICO”) if you think your data is being misused. The ICO is the UK’s supervisory authority for data protection issues (www.ico.org.uk).

You have the right to make a complaint to a data protection authority in the country of your residence in the E.U. You can find the contact details of all of these authorities here https://edpb.europa.eu/about-edpb/about-edpb/members_enI

We always appreciate the chance to try to deal with any data protection concerns before they are referred to a supervisory authority so, if you are happy to do so, please do not hesitate to contact us using the details above so that we can try to help you out in the first instance.

Section 4-  How to exercise your rights?

You have the following rights:

Right of access: you have the right to be given certain information by us about how your data has been collected and used and to obtain a copy of your data from us.

Right to rectification: You can request that your data will be corrected or updated by us at any time. 

Right of erasure (the “right to be forgotten”): You can request that your data will be deleted entirely at any moment, subject to local legal requirements to retain certain data imposed on us by local authorities. 

Right to withdraw consent: If we have obtained your consent to process your personal data, you can withdraw your consent at any time.

Right to object: You can object to us processing your personal data where we claim we have a legitimate interest in processing your personal data and in that case based on the circumstances we will stop doing so unless we can demonstrate that our interests overrides your interests, rights and freedom. 

Right to object to marketing communication: You the have the right to object at any time to processing of your personal data for marketing purposes. A checkbox is given you the possibility at our website, to opt out from any email marketing communication. 

Right of portability: You can request a transfer of your data to another organization if that organization use a compatible format to receive that data. If not, we return the data to you upon your request,

You can send your request exports@i-d-s.com, we will inform you within 1 month after your request, about if and how we can fulfil your request.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us on dubai@i-d-s.com 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

Informing us of changes to your data

It is important that the personal data we hold about you is accurate and current. As such you can use your ‘My Account’ page to amend details which we hold about you.

Section 5 Data storage and Data retention

We may collect, use, store and transfer different kinds of personal data about you. This can be broken down into the following categories:

Identity Data includes your name, username or similar identifier, title and date of birth.  

Contact Data includes billing address, delivery address, postcode, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences and feedback. 

Technical Data includes the internet protocol (IP) address of your device, details of the cookies on your device, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website.

Usage Data includes information about how you use our website. 

Communications Data includes your communication preferences.

We also collect, use and share “Aggregated Data”. Aggregated Data may be derived from your personal data but is not considered personal data in law if this data does not reveal your identity and is irreversible. For example, we may aggregate the individuals visiting our Website to calculate the percentage of those users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

We do not collect any “Special Category Data” about you. Special Category Data includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership and information about your health, genetic or biometric data. Nor do we collect any information about criminal convictions and offences.

We only keep your Personal Data for as long as necessary to fulfil the purposes for which we collected and continue to process it, and to satisfy any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you would like more information on our retention of the different aspects of your Personal Data please contact dubai@i-d-s.com

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services). In this case, we may have to cancel a product delivery or service you have with us (but we will notify you if this is the case at the time). 

Section 6 How we collect your personal Data. 

We use different methods to collect data from and about you including:

Direct Interactions: You may give us personal data by filling in forms or by corresponding with us by post, phone, email or otherwise.

This includes:

Section 6.1 Information that you provide by filling in forms on our Website: This includes information provided:

• At the time of registering to use our Website;
• When subscribing to a newsletter;
• Through a contact form (whether on our Website or by any other means);
• When requesting further services;
• When searching for a product;

Section 6.2​ Social Media: Information that you provide to us on our Social Media pages, such as Facebook, Instagram and LinkedIn;

Section 6.3 ​Order details: Information that you provide in relation to an order or a product you have purchased. This includes details of any cards which you have successfully used to purchase products on the Website. These card details will be stored and visible to you in the ‘Payment Details’ area of your ‘My Account’ page. Please note, if you no longer wish us to keep your card details for making future purchases, you can click on the ‘delete card’ button and your card information will be removed from your account;

Section 6.4 ​Contact details: Information that you provide when contacting our Customer Services Team or otherwise corresponding with us; and/or

Section 6.5 Transaction details: Details of transactions which you carry out with us (whether through our Website or otherwise) and of the fulfilment of your orders (such as your intended delivery address and financial details).

We may also collect and process the following data automatically when you use our Website:

• The internet protocol (IP) address of your device, your login information, details of the type of device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of your device's wireless network interface, or the mobile phone number used by your device), mobile network information, your browser type and version, your time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors and bugs, the length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the Website and any phone number used to call our customer service number;
• Information stored on your device which you consent to share with us (such as contact information);
• Any details of your current location which you consent to share with us.
• Cookies: please see Section II (Cookies Policy) below for further details. 

• Data from analytics providers, advertising networks (such as Google AdWords / Google Shopping) and search information providers (all of which may be based outside the EU); and
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services (which may be based outside the EU).

Section 7: How we use and process your personal data

The personal data we collect from you is stored in one or more databases hosted by third parties. These third parties do not use or have access to your personal data for any purpose other than cloud storage and retrieval. On occasion, we engage third parties to respond to any queries raised by you or to establish business communications, including marketing communications, to prospective customers.

We share your personal data with service providers, which, depending on your relationship with us, may include but is not limited to cloud service providers, payment service providers, freight agencies and administration support providers. Personal data shared with these service providers is for business purposes only.

We have sales offices and operations in a number of international locations (U.K, Dubai ,Belgium and the U.S )and we share information between our group companies for business and administrative purposes.

Where required or permitted by law, information may be provided to others, such as, but not limited to regulators and enforceable government directives.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data :

Section 7.1 To manage our relationship with you, which will include:

• Registering you as a user of our Website;
• Notifying you about changes to our terms or this Privacy Notice;
• Managing feedback in respect of our customer service and enquiries about product quality, contents or availability. 
• Asking you to leave a review in relation to services we have provided to you. 
• Providing you with the information, products and services that you request from us.
• Assisting with and processing warranty claims.

Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Financial; (d) Profile; and (e) Marketing and Communications data.

Basis for processing: This processing is: (a) necessary for the performance of a contract with you; (b) necessary to comply with our legal obligations; and (c) in accordance with our legitimate interests (to improve our customer’s experience of our website, keep our records updated, to learn more about how our customers use our products/services and to grow our business).

Section 7.2​ To process, deliver and provide customer service in respect of your order, which will include:

• Confirming that you are old enough to order age-restricted products from our website. 
• Confirming that you are eligible to order duty free products. 
• Should we feel it is necessary to do so, checking the validity of any credit or debit card presented for payment, its credit status in relation to the value of the relevant order and whether the address data of the purchaser is correct. 
• Contacting you to confirm the dispatch of, arranging the delivery of, or otherwise discussing, products which you order from our website. 
• Managing feedback in respect of orders and deliveries. 
• Managing payments, fees and charges;
• Collecting and recovering money owed to us; and
• Providing customer service in relation to the status of your order.

Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Financial; and (d) Transaction data.

Basis for processing: This processing is both necessary for the performance of a contract with you and in accordance with our legitimate interests (to properly manage and process orders we receive).

Third parties Involved: Selected third parties involved with:

• The supply of our products and the management of warranty claims;
• Our warehousing, haulage and delivery services.

Section 7.3 To allow you to quickly complete our checkout process with details which you have used to purchase products on our website before (such as your login information, address / credit card information).

Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Financial; and (d) Transaction data.

Basis for processing: This processing is in accordance with our legitimate interests (to make our Site easier to use).

Section 7.4      To administer and protect our business, the website which will include:

• Improving our website to ensure that content is presented in the most effective manner for you and for your device. 
• Troubleshooting and system administration.
• Data analysis and research.
• Testing and system maintenance.
• Usability assessment and improvement.
• Accessibility assessment and improvement.
• Technical support and reporting
• Hosting of data.

Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Profile; (d) Usage; and (e) Technical data.

Basis for processing: This processing is both necessary for us to comply with our legal obligations and in accordance with our legitimate interests (for running our business, the provision of administration and IT services, managing our network security and to prevent fraud).

Third Parties Involved: Selected third parties involved with:

• The development of our website
• Our warehousing services 

Website Management: To deliver relevant website content, marketing communications and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. This may include:

• personalising the products presented to you on our website and
• providing you with information about other products and services we offer that are similar to those that you have already purchased, enquired about or viewed on our website.

Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; and (f) Technical data.

Basis for processing: This processing is in accordance with our legitimate interests (to help our customers, learn more about how they use our products/services, to grow our business and to inform our marketing strategy).

 Third Parties Involved: Selected third parties involved with the development of our website. 

Data Analytics: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

Types of Data: This will require us to use your: (a) Technical; and (b) Usage data.

Basis for processing: This processing is in accordance with our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy).

Third parties Involved: Selected third parties involved with:

• the development of our Website
• data analytics.

Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; and (f) Technical data.

Basis for processing: This processing is in accordance with our legitimate interests (to grow our business and to inform our marketing strategy).

Section 7.5  Third Parties Involved: Selected third parties involved with: the development of our website 

Section 7.6  Social Media: We may use your Personal Data to interact with you via Social Media such as Facebook, Instagram and LinkedIn.

Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Profile; (d) Usage; and (e) Marketing and Communications data.

Basis for processing: This processing is in accordance with our legitimate interests (to help our customers and respond to customer service enquiries, to learn more about how our customers use our products/services, to grow our business and to inform our marketing strategy).

Third Parties Involved: Selected third parties involved with:

• the development of our website
• the distribution of our marketing communications; and
• our online product / service review processes.

Section 8 - International data transfers

We have online stores in various regions around the globe and the data that we collect from you may be transferred to, accessed, processed or stored in, and subject to requests from law enforcement in, jurisdictions outside of your home jurisdiction, including the United States, , the European Union, UK and UAE  and other jurisdictions, in which we or our service providers operate. Some of these jurisdictions, including the United States, may not provide equivalent levels of data protection as your home jurisdiction. We have established safeguards to protect personal information that is transferred to other countries, including appropriate contractual protections. For more information on the appropriate safeguards in place, please contact us using the details above under section 3 above.

This Privacy Notice was last updated on 12/05/2023.

Any changes we may make to our Privacy Notice in the future will be posted on this page. We recommend that you check this page occasionally to take notice of any changes we make, as they are binding on you if you provide us with information after such a change has been made.